Hospitality
Activated Customer Centricity
Leveraging data for an enhanced customer experience.
Discover our success stories.
From strategy to operations, including design and implementation, we have accompanied some of the most beautiful redesigns and transformations, all focused on the customer experience.
Retail & LuxuryOmnichannel excellence
Towards an omni-commerce and data-centric architecture.
RetailReinvent Loyalty
New innovative, responsible and omnichannel loyalty program.
RetailMarketing Autonomy
Empower marketing teams through the Customer Data Platform for greater autonomy.
HospitalityMedia and data-driven CRM
Customer Data Platform and Marketing automation for a consistent customer experience.
LuxuryGrowth through Innovation
A task force for innovation and artificial intelligence.
InsuranceCustomer Excellence
New personalized and omnichannel customer and employee journeys.
LuxuryExceptional CRM
Group-level customer excellence in service of the Houses.
RetailMeasurement of the Experience
Reconciling Brand Experience and Customer Experience
Retail & LuxuryContinuous Transformation
Executing a digital and business transformation to strengthen its leadership.
HospitalityThe Direct-to-Consumer Era
New technological stack to drive growth through customer experience.
IndustryPersona 2.0
Rich personas, actionable in media and CRM.
