Orchestrate your transformation

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Reinvent customer engagement and loyalty with Velvet Consulting to enhance customer relations and optimize your brand strategy.

Redefining the loyalty experience to establish a deep connection with the customer. 

Reinventing Customer Engagement and Loyalty

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Optimize your customer data activation with Velvet Consulting to enhance your marketing performance and customer experience.

Place your data at the heart of your Martech and Adtech strategies to optimize customer value. 

Optimize Customer Data Activation

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Accelerate your omnichannel and digital commerce with Velvet Consulting for a unified customer experience and optimized commercial performance.

Deliver a leading customer experience to ensure sustainable growth. 

Accelerate your Omnichannel and Digital Commerce

Discover our achievements

Our success stories

Retail

New innovative, responsible and omnichannel loyalty program.

Reinvent Loyalty

Luxury

A task force for innovation and artificial intelligence.

Growth through Innovation

Identify your brand values and develop a thesaurus organized by affective, intellectual, sensory, and behavioral dimensions. Analyze your study corpus with natural language processing techniques to identify keywords and count their frequency.

Reconciling Brand Experience and Customer Experience

Measurement of the Experience

Retail & Luxury

Executing a digital and business transformation to strengthen its leadership.

Continuous Transformation

Hospitality

Migrate to Adobe Experience Manager and Salesforce Marketing Cloud for personalized customer experiences based on customer data. Streamline visual asset management with our integration of Digital Asset Management.

New technological stack to drive growth through customer experience.

The Direct-to-Consumer Era

Join us

Discover our insights

Our insights

The future 100:2024

The Future 100 report, 2024 edition by VML X Velvet is here! Explore 100 essential trends shaping the future in 2024, from culture to technology. Discover original insights on metaverse, creativity, superself, meta-inclusivity, and more. Celebrating its 10th anniversary, this edition includes a new innovation section, offering exciting glimpses into 2024. Explore these unique trend forecasts today!

Explore the 100 trends that will change the world with Future 100 ! 

The Future 100 Report 2024

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Discover our 2023 CDP Benchmark: a detailed analysis of 14 publishers based on 122 criteria, providing a comprehensive overview of the Customer Data Platforms market.

Customer Data Platform Benchmark

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Discover the future of E-commerce in 2023: market trends, omni-commerce approach, composable commerce, and enhancing customer experience

We orchestrate Customer centric
transformation for a sustainable growth

Orchestrate your transformation

Reinventing Customer Engagement and Loyalty

Optimize Customer Data Activation

Accelerate your Omnichannel and Digital Commerce

Our success stories

Reinvent Loyalty

Growth through Innovation

Measurement of the Experience

Continuous Transformation

The Direct-to-Consumer Era

We are a collective of passionate experts promoting the transmission and sharing of knowledge.

Our insights

The Future 100 Report 2024

Customer Data Platform Benchmark

The future of e-Commerce 2023.

Ready to accelerate your business?

We orchestrate Customer centric transformation for a sustainable growth

Orchestrate your transformation

Reinventing Customer Engagement and Loyalty

Optimize Customer Data Activation

Accelerate your Omnichannel and Digital Commerce

Our success stories

Reinvent Loyalty

Growth through Innovation

Measurement of the Experience

Continuous Transformation

The Direct-to-Consumer Era

We are a collective of passionate experts promoting the transmission and sharing of knowledge.

Our insights

The Future 100 Report 2024

Customer Data Platform Benchmark

The future of e-Commerce 2023.

Ready to accelerate your business?

We orchestrate Customer centric
transformation for a sustainable growth