Permanent contractParisHybridManager

Manager Conseil

About Velvet :

Velvet is a true hybridization of expertise in data, tech, digital, and marketing, built around the "Customer Centric" approach.

Since 2020, Velvet has been part of the WPP Group, a global leader in communication, through Wunderman Thompson, creating an integrated offering of consulting and agency services, the leader in Customer Experience in France, and fostering genuine synergies across disciplines!

This collaboration gives us a truly international dimension.ย 

250 Velvetiens collaborate on cross-functional missions tailored to address our clients' challenges.

Our approach is in absolute symmetry of attentions: Velvet is inherently "customer-centric" and genetically "people-centric"! The fulfillment of Velvetiens is at the heart of value creation.

All our positions are open to people with disabilities.

Our promise :

Skill development support: It's important for us that everyone can easily enhance their skills, and we provide everything needed for that, whether through knowledge sharing or internal/external training.

Expertise in modern solutions: Whether it's Salesforce or Adobe for Creative Customer Experience and Technology & Digital topics, or Dataiku, Tableau, Power BI, Qlik, etc.

Unwavering enthusiasm: Sharing and a spirit of conviviality are part of Velvet's soul, allowing us to move forward together and always tackle new challenges.

Our generalist positioning will give you an overview of Customer Experience professions. It will also allow you to vary contexts and missions to broaden your areas of expertise (business approach, functional domain, tool expertise, and methodology).

What we offer :

๐Ÿง‘โ€๐Ÿ’ป Partial remote work

๐ŸŽ“ 75% coverage of transportation costs

๐Ÿš‹ Luncheon voucher โ‚ฌ11/day

๐Ÿ” English courses, massages, yoga

๐Ÿ˜ Regular seminars, evenings, and team-building activities

To learn more, visit our LinkedIn here ๐Ÿ‘‡

In :

Responsibilities :

Reporting to the Director of Creative Customer Experience, you will work on the following issues:

โœ… Strategy

  • Marketing/omni-channel strategy
  • Redesign of customer programs
  • Multichannel relational action plan
  • Creation of new offers (products/services)
  • Commercial action plan and market entry strategies
  • Economic models and ROI
  • Monitoring, sector benchmarking, market research

โœ… Operational consulting

  • Project management
  • Change management for business or technological changes (e.g., training/change management)
  • Optimization and efficiency of processes (e.g., marketing campaign management)
  • Operational support within Marketing, Sales, and Service teams (e.g., transition management)

โœ… Managerial role

  • Management of a team of Business Consulting Consultants
  • Management, supervision, and implementation of client projects within deadlines and budget forecasts
  • Consultation and support in project methodology for consultant teams
  • Coordination of strategic and operational recommendations in response to marketing and commercial issues for our clients
  • Contribution to the development of the Business Consulting offer at Velvet
  • Support for commercial activities: client meetings, needs analysis, response to tenders, presentation of commercial proposals, handling commercial negotiations, etc.

Profile :

Graduate of a leading business school or a university master's program, with a minimum of 10 years' experience at a consulting firm. Passionate about customer experience themes (marketing, sales, customer relations, e-commerce, customer value development, customer lifetime, acquisition/retention/fidelity strategies).

Significant experience in managing consultant teams addressing issues related to Customer Strategy/Marketing Strategy. Strong experience in methodology and management of strategic projects. Proven track record of consultancy sales to major accounts in complex and multi-decision-maker environments.

Preferred contact for Marketing, Sales, Digital, Studies, and Customer Relations Directors, you help our clients define a strategic vision and succeed in operational implementation.

Good knowledge of one or more of these industries: Retail/CPG, Pharma, Banking/Insurance, Telco/Media/Pure Players, Industry.

Your are fluent in English & French.

Why join us?

Joining Velvet means choosing to evolve in a dynamic, human, and innovative environment, conducive to the development of each individual, fulfilling missions, and career advancement. Joining us means participating in a collective adventure for personal fulfillment.

We carry out our company project without sacrificing our values :

  • Clear positioning
  • Respect for everyone
  • Commitment to our clients
  • Professional fulfillment and harmony among colleagues

If you share these values, join us!

Si ces mots vous parlent, venez faire la diffรฉrence chez Velvet !